It occurred to me the other day that how I choose to run my business is a direct result of what I value with other professionals I work with. I would have a very difficult time paying anyone for their services if their business ethos differs from mine in a major way.
I’ve narrowed it down to a few key traits.
1. Communication –
When I have a question for my financial planner. my accountant or the painter we’ve used for our home on numerous occasions. I send over an email, a text or simply give them a call depending on the immediacy of the question. We are all busy people and I would never expect an instantaneous response but I do expect that if they don’t have an answer the same day that they will let me know when I can expect to hear back.
2. Expertise –
I don’t believe anyone will have every answer off the top of their head. Simply put, no one is capable of knowing every single thing in a complicated profession. However, I do expect that they know how to go about getting accurate answers. The truest professional in my opinion has the confidence to say “I don’t know but I will find out for you.” or “I believe the answer is this, but let me confirm that so we are 100% sure first”.
3. Concern –
I could have labeled this one with several titles but it all boils down to this. I want to work with someone who is interested in getting to know me as a person. Not simply because they want to make new friends but because that deeper understanding of me as a client will help them assist and advise me more accurately than they could have otherwise. I suppose one could also title it, caring about your client.
4. Trust –
The final item on my list is not a trait that a professional has per se. This is s a culmination of the first three and the most important. I always try to listen to my instincts and if the first 3 traits are all met with integrity and honesty by the professional, then the trust I place in them is simply a byproduct of their approach.
I am willing to bet that if you look for those 3 traits within anyone you choose to do business with, you will be rewarded greatly with the relationships you foster and cut out hours of needless stress and worry.
That’s my two cents. Have a wonderful week!